Privacy Policy

What Information We Collect and How We Use It

We will use your personal information to:

  • Provide you with Services and support.
  • Market our products and services to you that we believe may be of interest to you.
  • Respond to your requests, resolve disputes and/or troubleshoot problems.
  • Improve the quality of our Sites and Services and personalise your experience; and
  • Communicate with you about our Sites and the Services.

We will communicate with you primarily in the form of email. You can manage the opt out of receiving these communications by clicking the “Unsubscribe” link at the bottom of each email. Please note that even if you unsubscribe or opt-out, we may still send you Site and Services related communications if you are a subscriber to or user of our Services (e.g., emails related to your account).

We collect the following types of personal information:

Transactional Information: When you make enquiries through our Site, we will collect information necessary to complete and record the transaction.

Location Information: In some cases, we may collect and store information about where you are located, such as by converting your IP address into a rough geolocation or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalise our Services for you. If you do not want us to collect location information, you may disable that feature on your device or in your web browser. Of course, your location may also be apparent from your entries.

Information Collected by Our Servers: To make our Site and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, and which may vary from session to session), domain name, and/or a date/time stamp for your visit.

Log Files: As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyse trends, administer the Site, track users’ movements around the Site, gather demographic information about our user base, and better tailor our Services to our users’ needs.

Cookies: Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.

We use Google Analytics to help analyse how users use the Site. Google Analytics uses Cookies to collect information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics only to improve our Site and Services. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other personal information. We do not combine the information generated using Google Analytics with your personal information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

How We Disclose Information

We disclose personal information:

  • To third party vendors who help us provide the Services or the Sites.
  • To a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in which case we will require our Affiliates to honour this Privacy Policy.
  • In connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets.
  • In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
  • If we believe in good faith that such disclosure is necessary to (a) resolve disputes, investigate problems, or enforce our Terms of Service; (b) comply with relevant laws, or warrants, subpoenas, court orders, and other enforceable legal process; or (c) protect the property or rights belonging to Day One, you, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose the least amount of information as possible to address the emergency without delay.

Anonymous Information

We reserve the right to disclose anonymous information or other information that cannot reasonably be used to identify you publicly without restriction.

Child Usage Restrictions

Our Services are not directed to children and children are not eligible to use our Services. Protecting the privacy of children is very important to us. We do not collect or maintain personal information from people we know are under 13 years of age, and no part of our Site or Services is designed to attract people under 13 years of age.

A Note to Users Outside of the United Kingdom. If you are a non-U.K. user of our Sites or Services, by visiting the Site and/or providing us with information, you acknowledge that your information may be processed for the purposes identified in the Privacy Policy. In addition, your personal information may be processed in the country in which it was collected and in other countries, including the United Kingdom, where laws regarding processing of information may be less, or more, stringent than the laws in your country. By providing your information, you consent to such transfer.

Changes to this Privacy Policy

This Privacy Policy is subject to revision from time to time on a going-forward basis. We will post any revised version of the Privacy Policy on this page.

Questions about the Privacy Policy

If you have any questions or concerns or complaints about our Privacy Policy or our information collection or processing practices, or if you want to report any security violations to us, please contact us at

This Policy was last revised: May 24, 2023.